RGBlink - faq

FAQ

	Title	Date
	What is the Latency of ASK nano?	Jun 2021
	Does ASK nano Support Audio?	Jun 2021
	What is the Maximum Resolution of ASK nano?	Jun 2021
	Is ASK nano is HDCP Compliant?	Jun 2021
	Can Apple iOS & macOS be Used with ASK nano?	Jun 2021
	Can Android Devices can Work with ASK nano?	Jun 2021
	Can I Use ASK nano with an LED Display?	Jun 2021
	Can ASK nano be Used with HDMI Cameras?	Jun 2021
	What is the Maximum Wireless Connection Distance?	Jun 2021
	What Wireless Band Does ASK nano Use?	Jun 2021
	What is Required for an ASK nano System?	Jun 2021
	Why is the 1080i Input Video Unstable?	Dec 2020
	Troubleshooting mini as a Computer Webcam Source	Dec 2020
	Control Software on Computer Does Not Work	Nov 2020
	mini Does Not Show Audio Bar	Nov 2020
	Tips for Using Chromakey/DSK	Nov 2020
	Controlling a PTZ Camera	Nov 2020
	Are There iOS/Android Apps for mini devices?	Nov 2020
	Is it Possible to Upgrade mini to mini+ ?	Nov 2020
	T-Bar Does Not Seem to be Working Correctly	Nov 2020
	Computer Does Not Recognize USB3.0 Signal	Nov 2020
	Control Software Does Not Detect Device	Nov 2020
	How to Update Firmware	Jun 2020
	How to Save User Settings	Jun 2020
	Input Not Working	Jun 2020
	Using the "FS" button	Jul 2014
	Common RS232 Control Codes	Jul 2014
	Common Remote Command Codes	Jul 2014
	Common RS232 Control Codes	Jul 2014
	How to Control Remotely	Jul 2014
	No Ouptut	Jun 2014

Applies to:


Ensure the mini / mini+ is powered on and the USB is connected to a computer with a USB3.0 port Windows 8.1 / 10: Open Settings \| Device and confirm "RGBlink USB3.0 capture" is shown as “Connected” If not working correctly try: Unplug the USB cable, then reconnect (after waiting 10secs) Restart computer Open Device Manager \| Cameras and confirm "RGBlink USB3.0 capture" device is present Right mouse-click on the "RGBlink USB3.0 capture" and select properties, confirm Device Status "This device is working properly." If not working correctly try: “Update Driver” Restart computer Windows 7 Ensure the driver is installed (driver is not included on Window 7 as standard, unlike later editions of Windows) Contact support if you need this driver package www.rgblink.com/contact-support Follow other guidance as for Windows 8.1/10 macOS If message “No Camera available” or “No Camera is Connected”, or the mini is not available as a source try one of these options Restarting the related Services Close any apps that are using your mini. Open your Terminal. (Click the Spotlight Search icon, type Terminal and press Enter to open it). Type: “sudo killall VDCAssistant” And hit Enter. If the Terminal asks for your password and hit Enter. Type: ‘’sudo killall AppleCameraAssistant ‘’ command. Launch the application that you were using. This will restart the processes and will launch once more. Reboot the SMC (system management controller) Follow the guide Apple support Guide here: https://support.apple.com/en-us/HT201295