Ensure the mini / mini+ is powered on and the USB is connected to a computer with a USB3.0 port

Windows 8.1 / 10:

• Open Settings | Device and confirm "RGBlink USB3.0 capture" is shown as “Connected”
  • If not working correctly try:
    • Unplug the USB cable, then reconnect (after waiting 10secs)
    • Restart computer
• Open Device Manager | Cameras and confirm "RGBlink USB3.0 capture" device is present
  • Right mouse-click on the "RGBlink USB3.0 capture" and select properties, confirm Device Status "This device is working properly."
  • If not working correctly try:
    • “Update Driver”
    • Restart computer

Windows 7

• Ensure the driver is installed (driver is not included on Window 7 as standard, unlike later editions of Windows)
  • Contact support if you need this driver package www.rgblink.com/contact-support
• Follow other guidance as for Windows 8.1/10

macOS

• If message “No Camera available” or “No Camera is Connected”, or the mini is not available as a source try one of these options
  • Restarting the related Services
    • Close any apps that are using your mini.
    • Open your Terminal. (Click the Spotlight Search icon, type Terminal and press Enter to open it).
    • Type: “sudo killall VDCAssistant” And hit Enter. If the Terminal asks for your password and hit Enter.
    • Type: ‘’sudo killall AppleCameraAssistant ‘’ command.
    • Launch the application that you were using. This will restart the processes and will launch once more.
  • Reboot the SMC (system management controller)
    • Follow the guide Apple support Guide here: https://support.apple.com/en-us/HT201295